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ISO
The quality administration systems of
World Courier Ground, Inc.
have been assessed and approved by
QMS Quality Management Systems Limited
to the following quality administration systems
standards and guidelines:
BS EN ISO 9001 : 2000
ISO Certificate Number (USA 7888)
This certification proves that a qualified external auditor has examined WCG quality systems and has found that they meet widely accepted international standards.
As such, you are assured that the National Logistics Group will thoroughly document the way we conduct our business, and will do what we say that we will. Compliance to these standards is measured through monthly audits, and impacts virtually everything that we do:
- Strict hiring procedures are followed, and all employees and contractors must pass a detailed background check.
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Periodic training and development programs are implemented that are consistent and relevant to our industry.
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Client surveys are conducted annually ensuring that we are constantly aware of our client’s concerns, and that corrective actions are taken.
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Customer Service Representatives are knowledgeable, courteous, helpful and informative professionals.
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Orders are thoroughly documented, communicated and transmitted to a field service delivery specialist.
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Marketing materials are reviewed in management meetings.
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Bills of lading and other delivery logs are in compliance with best industry practices, and that all documents are thoroughly completed.
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Staff, contractors and vendors are aware of client requirements in detail, and provide proper representation including attire and identification.
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Vehicles and equipment are licensed, insured, safe, secure, clean and reliable.
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Our information technology and data systems are current, fault tolerant and display real-time activity.
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Performances on service levels and operating systems are measured daily and evaluated for effectiveness. Quarterly management reviews assures improved quality management systems, improved service that our organization provides and meet revised resource requirements.
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Preventative & corrective actions are documented & filed as well as communicated to quality controllers and customers
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