Quality and Performance

While many logistics service providers talk about quality and performance, the National Logistics Group is ISO 9001 Certified. This certification proves that a qualified external auditor has examined our quality systems and found that they meet widely accepted international standards.

We thoroughly document the way we conduct our business, and will stop at nothing to make sure that we get it done right the first time.

Compliance to these standards is measured through monthly audits, and impacts virtually every aspect of the services that we provide:

New Employees and Contractors
Strict hiring procedures are followed and all must pass a detailed background check.

Client Requirements and Presentation
Detailed client requirements are reviewed with Employees, Service Partners, Contractor and Vendors; and proper presentation including attire and identification are required.

Operating Procedures
For each and every operating procedure, an SOP is prepared, reviewed, approved and kept on file for reference.

Client Surveys and Performance Checks
Periodic surveys and checks are conducted to ensure that we are constantly aware of our client’s concerns, and that performance metrics are being met. Preventative and Corrective actions for any deviations are documented and filed, and communicated to quality controllers and clients.

Performance Audits
Performance on service levels and operating systems are measured daily and evaluated for effectiveness. Quarterly management reviews assure improved quality management systems, and that the service that our organization provides meets revised resource requirements.

Information Technology, Data Systems and Date Security
Technology and systems are continuously reviewed to ensure uninterrupted fault tolerant 24/7 operation, and protection against unauthorized access and contamination.

Training and Development
Periodic training and development programs are conducted to ensure that current best practices are always in use.

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