Dispatch

The Mayor's Office of Emergency Management is a 24-hour-a-day operation with six operations officers who staff the EOC around the clock, seven days a week - monitoring incidents, processing calls and dispatching crews, as the need arises, to various incidents around the city.
 The operations center is Metro's primary warning and activation point for local outdoor warning sirens when a tornado warning has been issued for Davidson County. The operations staff continuously monitors for severe weather, terrorism alerts and other developing situations. When the need arises, OEM operations is notified to assist with resources, and to handle referrals by 911 call takers, via phone or computer aided dispatch, OEM field units and other means. Operations officers determine a need and notify assigned on-call personnel who are then dispatched as liaisons for major emergency and disaster scene coordination.

OEM and Metro's Emergency Communications Center are collocated, and operations officers support 911 by coordinating requests for assistance from public safety departments, residents and other organizations. They follow standard operating procedures to ensure that each and every call is handled in a timely and efficient manner.
Thanks to modern technology and an array of monitoring equipment, EOC staff can quickly detect flooded creeks, a freezing bridge and other problems that could affect the community. Key OEM tools for response include:

The Nashville Davidson County Emergency Management Plan (CEMP) provides the framework for all emergency management activities, including hazard mitigation, preparedness, and response and recovery efforts. The CEMP is multi-hazard and multi-functional, and addresses areas such as notifications and warnings, evacuations, sheltering and public information.
A computerized information system is used to monitor developing conditions, and to notify operations officers of a possible emergency. The system can provide timely warnings and store volumes of data that is used to support day-to-day operations at OEM.

Another vital component is the computer aided dispatch. The system connects the city's primary public safety agencies - Metro Police, Metro Fire/EMS and OEM – and provides timely notification and coordination of response resources to the scene of an emergency on a 24-hour basis.

Credits

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